Frequently Asked Questions

Delivery generally takes 2-5 business days for metro cities and 5-8 business days for other locations across India. You'll get a tracking link via email/SMS the moment your order ships, so you can follow it in real time.

Yes! Orders above ₹499 qualify for free shipping anywhere in India. Orders below this amount carry a small flat delivery fee, shown clearly at checkout before you pay.

Once your order is shipped, you'll receive a tracking ID by email and SMS. You can use it directly on our courier partner's website, or reach out to our support team anytime for a live update.

Address changes are possible only before the order is shipped. Contact our support team as soon as possible with your order number and updated address, and we'll try our best to accommodate the change.

Delays can occasionally happen due to weather, regional restrictions, or high demand. If your order shows delivered but hasn't reached you, please check with family members or building security first, and if it's still missing, contact us immediately with your order ID for quick resolution.

We accept:

• Credit & Debit Cards (Visa, Mastercard, RuPay, Amex)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking — all major Indian banks
• Cash on Delivery (COD)

Yes, COD is available on most pin codes across India. Availability is confirmed automatically at checkout once you enter your delivery pin code.

Absolutely. All transactions are processed through 100% secure, encrypted payment gateways. We never store your card or banking details on our servers.

This usually happens due to a temporary authorization hold and the amount is auto-reversed by your bank within 5-7 business days. If it isn't refunded after that, please contact our support team with the transaction ID and we'll help you resolve it with the bank.

We offer a hassle-free 7-day return policy on eligible products. Items must be unused, in original packaging, with tags intact. Check the return eligibility mentioned on the specific product page before ordering.

We're sorry about that! Please report it within 48 hours of delivery along with an unboxing video and clear photos of the product and packaging. Once verified, we'll arrange a free replacement or a full refund — whichever you prefer.

Refunds for online payments are credited back to your original payment method within 5-7 business days once the returned item is received and verified. COD order refunds are processed as a bank transfer or store credit.

Yes, you can cancel free of charge as long as the order hasn't been shipped yet. Once it's dispatched, cancellation isn't possible, but you can simply return it after delivery under our return policy.

Yes — every product listed on Quinnmart is 100% genuine and passes through a quality check before dispatch. We work directly with trusted suppliers to keep our catalog reliable and consistent.

Every product page includes detailed specifications, size charts (where applicable), and real customer photos/reviews to help you decide confidently before buying.

Popular items are usually restocked within a few weeks. You can also message our support team to ask about restock timelines for a specific product.

No, guest checkout is available. However, creating a free account lets you track orders, save addresses, and check order history more easily.

Our support team is available 24x7 — reach us via the Contact page, live chat, or email. We aim to respond to every query within a few hours.

Click "Login / Register" at the top of the site, then select "Forgot your password?". You'll receive a reset link on your registered email within minutes.