Return & Refund Policy

Most products on QuinnMart are eligible for return if they're unused, undamaged, and in their original packaging with all tags and accessories intact.

Eligibility for each product is also shown on its product page, so it's worth a quick check before you order.

Certain categories — such as innerwear, personal care items, perishables, and made-to-order products — cannot be returned for hygiene and safety reasons.

Non-returnable items are always clearly marked on the product page.

You can raise a return request within the number of days mentioned on the product page, counted from the date of delivery.

Requests raised after this window generally cannot be accepted, so we recommend checking your order soon after it arrives.

Returned products must be unworn, unwashed, and unused, with original tags, labels, and packaging attached.

Any free gifts or accessories that came with the product should be returned along with it.

If your product arrives damaged, defective, or different from what you ordered, please report it within 48 hours of delivery with photos for a quick resolution.

In these cases, we cover the full cost of return and offer a replacement or full refund.

If any item is missing from your delivered order, let us know within 48 hours along with your order number so we can investigate promptly.

If a delivery is refused or rejected at the doorstep, the order will be returned to us and your refund will be processed once we confirm the return.

Refunds are issued once your returned product passes our quality inspection and meets the return conditions listed in this policy.

Once approved, refunds are usually processed within 5 to 7 business days. Your bank or payment provider may take a little longer to reflect it.

Refunds are credited to your original payment method. For Cash on Delivery orders, refunds are made via bank transfer or QuinnMart wallet credit.

Where available, you can exchange a product for a different size or variant instead of a refund, subject to stock availability.

Orders can be cancelled free of charge before they're shipped. Once dispatched, the order can't be cancelled, but a return can be requested after delivery.

Return pickup is free for damaged, defective, or incorrect items. For change-of-mind returns, a small return shipping fee may apply, shown at the time of request.

Every returned product goes through a quality check at our warehouse to confirm it matches the condition required for a refund or exchange.

If a product doesn't meet these conditions, it may be sent back to you instead of being refunded.

Digital products such as gift cards or downloadable content, where offered, are non-returnable once issued or accessed.

To keep returns fair for everyone, we monitor for unusual return patterns and reserve the right to refuse service to accounts misusing this policy.

Return timelines, eligibility, and charges may vary slightly by product category and are always shown on the relevant product page.

We recommend checking your order carefully at the time of delivery to avoid delays in raising a request.

For any return or refund query, reach out to our support team through the Contact Us page, and we'll be glad to help.